Shopping with Emmaross
Returns & refunds.
We want you to receive the products you ordered in good condition. Here is how to ask for help if something is wrong or if you change your mind.
Changed your mind?
Contact us within 3 days of receiving your item to request a return. The product must be unused, uninstalled, complete and in its original packaging, with proof of purchase. Please speak with our team before sending anything back. Once we confirm that it qualifies, you can bring it to an Emmaross showroom or arrange its return. The cost of returning a change-of-mind item is yours.
Faulty, damaged or incorrect item?
Contact us as soon as you notice the issue. Send your receipt or order details and clear photos of the item and its packaging if possible. We will review the issue with you and arrange an appropriate resolution, including a replacement or refund where applicable. We will discuss collection or return arrangements with you if the item needs to come back.
The 3-day change-of-mind window and original-packaging condition do not limit your rights when goods are faulty, damaged, or different from what you ordered.
How refunds work
For an approved change-of-mind return, we check the item when we receive it and then confirm the refund. Refunds are made to the payment method used for the purchase where possible; our team will agree an alternative with you if needed. Delivery charges for a change-of-mind return are not refunded unless we tell you otherwise.
Contact us first
Send us your name, receipt or order details, the product name and the reason for the return. Please do not send goods to a showroom or by courier before we confirm the arrangements.
This policy is in addition to customers’ rights under applicable Ghanaian law.